Sizzle … Or Fizzle?!
Can Rizzuto’s Bring The Heat In This Hotly Competitive Happy Hour Scene?
February 26, 2019
Last Friday (2/25), I set my sights on Rizzuto’s Restaurant & Bar in West Hartford as the next
victim … er … subject of my Friday Happy Hour Review. Based on my previous reviews of West Hartford Happy Hours, it’s a hot market with top shelf competition. And if you can’t bring the heat with your Happy Hour, you’ll get left in the cold.
One of Rizzuto’s 3 CT locations (the others are in Bethel and Westport), the one in West Hartford is at 111 Memorial Road in Blue Back Square, where it has some very tough competitors within the Square itself as well as several blocks away on South Main, Farmington and LaSalle. I was about to find out if it was up to the challenge.
Sleekly Cool Style Meets
With an exterior facade of polished gray stone and glass featuring its name in raised black letters above the doors, Rizzuto’s boldly announces its presence in a distinctive fashion that could be best be described as Classic Contemporary. Inside, the theme continued with lots of black (including staff attire), stainless steel, and milky white marble-like surfaces for an effect that was sleekly cool without being cold.
At the same time, I got a welcoming sense of hospitality from the smiles of the hostesses and the friendly demeanor of the bartender. Later, as the Happy Hour crowd grew in size, there was an increase in the comforting background buzz of laughter and conversation signaling people enjoying themselves, which I find makes any placer feel warmly inviting.
The L-shaped bar offered plenty of room for patrons to sit without feeling overly crowded. The bar stools had backs and were comfortable. However, there were no purse hooks underneath the bar overhang, which I consider an inexcusable omission (and thus cost Rizzuto’s a point in the scoring for this category). Yes, I was able to hang my purse on the back of my bar stool, but the back sloped on both sides making for a precarious perch and constant double-checking to make sure my purse didn’t slide off onto the floor. Additionally, the hooks make it easier to keep large totes (for those coming straight from work) from impeding access to the bar.
Aside from my issue with the lack of purse hooks, the bar area was comfortable with enough space to move freely to the complimentary appetizer station and back to my seat without bumping into anyone or spilling the contents of my plate.
All in all, Rizzuto’s had a nearly perfect Happy Hour Vibe!
(ATMOSPHERE – Maximum of 20 Pts.)
TOTAL VIBE SCORE _19_
Service Is Alive And Well
As regular readers of my reviews can attest, I believe the service at Happy Hour to be critical to success. Assuming at least decent prices and quality for your offerings, excellent service helps make guests happy and brings them back. It also garners recommendations from customers and reviewers like me. Conversely, poor service can kill a Happy Hour faster than running out of alcohol. In either case, the focus is squarely on the bartender.
Fortunately, I’ve yet to run into any in the Happy Hour “killer” category, which again means that my bartender at Rizzuto’s would be measured against some very high standards. Matt, my bartender, proved more than equal to the task. Friendly and attentive from the moment I sat down until I left, he was constantly checking to make sure I always had whatever I needed and that I never waited more than the absolute bare minimum of time for my drinks or my food. I also heard him conversing with other guests at the bar with the same comfortable attitude that made us all feel welcome.
As far as order efficiency was concerned, the drinks were well-mixed, and my food came out exactly as ordered.
It’s safe to say that the Heartbeat of Happy Hour service at Rizzuto’s was definitely alive and well!
Maximum of 20 Pts.)
• Attentive / Responsive_5_(1-5)
TOTAL HEARTBEAT SCORE _20_
Dangerously Delicious Options Abound
Naturally, as a mixologist, the Happy Hour cocktail menu is dear to my heart (and my budget)! Rizzuto’s brought a smile to face as soon as I read their cocktail menu online with House Brand Drinks, i.e. well drinks, for $5 and five specialty cocktails for $6. This classifies as one of the better Happy Hour mixed drink menus because of all the options.
Apart from the number of options, I judge the drink menu based on the variety and inventiveness of the specialty cocktails. Rizzuto’s earned a top score on the strength of one drink alone – The Hot & Cool Margarita! The recipe description (house-infused jalapeno and cucumber tequila, fresh lemon and lime juices, a dash of agave, served on the rocks) intrigued and delighted me with what it had — the mix of jalapeno heat and cucumber cool – and what it didn’t have — no sour mix (which I despise). Hoping for an exciting flavor treat, I made that my first drink order.
A bright, festive shade of green (the picture above doesn’t do it justice), the drink Matt brought me did not disappoint. As soon as the tingle of fire from the jalapeno started heating up my taste buds, the chill of the cucumber cooled them down to create a wholly pleasant interplay, which also included a nice balancing act of tart and sweet sensations. A perfectly executed drink concept, from the color to final sip, it’s also dangerous because it would be tempting to drink far more of them than would be wise. (I should note here that Friday was National Margarita Day, and while they didn’t have any specials to mark the occasion, I considered Rizzuto’s Hot & Cool Margarita to be an excellent choice to celebrate it!)
After the Hot & Cool Margarita, anything else was going to have trouble measuring up, so I opted to check out a drink that is offered in different variations across Connecticut – a white Cosmo. At Rizzuto’s, it’s called the Winter White Cosmo (featuring white cranberry juice instead of red, along with citrus vodka, triple sec and fresh lime juice). Refreshing and not too sweet, it delivered on expectations as an enjoyable follow up.
For those of you who prefer wine and beer, Rizzuto’s also offers glasses of 8 different wine varieties for $5 each, select draft beers for $5 each and bottled beers for $4 each during their Happy Hour.
It should not come as a surprise that Rizzuto’s Happy Hour Sips poured it on to earn a perfect score!
Maximum of 20 Pts.)
• Unique Options_5_(1-5)
• Quality / Taste_5_(1-5)
TOTAL SIP SCORE _20_
Tempting Selections For
Every Taste And Budget
The Happy Hour menu is an excellent way to get a taste for a restaurant’s quality and decide if it’s worth trying for a full meal. The selection (or lack thereof) also tells you how serious the establishment is about drawing guests to their Happy Hour and trying to assure they stay or come back for dinner. Apparently, Rizzuto’s understands how important it is to make a good impression in the hotly competitive West Hartford restaurant and bar scene, where there is a plethora of options. So, their selection and prices cover the broadest range that I can remember since I started doing these reviews last summer!
There are complimentary Happy Hour appetizers (if you make at least a $5 beverage purchase per person in the bar area), usually consisting of pizza, a hot dish and a salad. They also offer individual specialty pizzas for $5 each in addition to the portion of the appetizer menu you see here. Again, it covers a broad spectrum with a lot of tempting choices. However, I was still somewhat full after having a big lunch with my daughter, granddaughter and son-in-law at earlier, so I was only up for one appetizer on Friday. After careful consideration, I decided the Rhode Island Calamari Fritti would give me the best insight into their meal quality.
While it was the most expensive selection on their Happy Hour appetizer menu at $8 (and the most expensive Happy Hour calamari offering I’ve encountered to date), it was worth the price. As something of a calamari connoisseur, I can tell you that far more places miss the mark than hit it in cooking calamari right. It’s easy to wind up with overdone, rubbery rings buried in batter that’s way too dry and crunchy. However, in this case, Rizzuto’s nailed it. My order arrived in a large bowl filled with a very generous portion of lightly battered and fried-to-perfection rings, tentacles and peppers accompanied by marinara and garlic aioli sauces. I ate until I was literally stuffed, but I couldn’t finish it all!
Needless to say, Rizzuto’s cooked up a top score for its Happy Hour Bites!
Maximum of 20 Pts.)
• Unique Options_5_(1-5)
• Quality / Taste_5_(1-5)
TOTAL BITES SCORE _20_
Rizzuto’s Sizzles As A Hot
Happy Hour Choice In West Hartford
If the lack of purse hooks under the bar is the only negative thing I could find to say about a Happy Hour, you know they’re doing things right. There was an expression of pride in the restaurant and its staff on the part of Lynn, only the second female restaurant general manager I’ve encountered while doing my reviews, when I spoke with her before I left. That pride obviously filters down to the staff in the high level of service and food quality they deliver.
Obviously, this will not come as a surprise, but I highly recommend checking out Rizzuto’s Restaurant and Bar in West Hartford for your next Friday Happy Hour outing!
TOTAL SCORE _79_
• TOP SHELF (HIGHLY RECOMMENDED) __X_ (72-80) (Equates to Uniquely Recommended)
• GOOD CHOICE (WELL RECOMMENDED) ___ (64-71) (Equates to Recommended W/O Reservations)
• DECENT (STANDARD) ___ (52-63) (Equates to Recommended W/Caveats)
• AVERAGE (LAST RESORT) ___ (48-51) (NEW RATING)
• AVOID (THE BOTTOM) ___ (<48) (Equates to Not Recommended)
As always, I welcome your comments about this review or any of my blog posts, especially your own experiences at Happy Hours I have reviewed and suggestions about which Happy Hours I should check out next.